PRIVACY POLICY
Last updated: 3 January 2026
This Privacy Policy explains how GAMEGRID LTD (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our services.
This includes when you:
• Visit our website at https://www.gamegrid.gg
• Book or use our gaming services
• Visit our store or attend events
• Contact us for sales, support, or marketing enquiries
If you do not agree with this policy, please do not use our services.
Summary of Key Points
This section provides a brief overview of how we handle your data.
What information do we collect?
We collect personal information you provide directly, plus limited technical data when you use our website or services.
Do we collect sensitive data?
No. We do not process sensitive personal information.
Do we receive data from third parties?
No. We only collect information directly from you.
How do we use your information?
We use it to deliver services, manage bookings, communicate with you, improve our services, and meet legal obligations.
Do we share your information?
Yes, but only with trusted service providers where necessary.
How do we keep your data safe?
We use technical and organisational security measures, though no system is completely secure.
What rights do you have?
You have rights to access, update, or delete your data depending on your location.
Personal Information You Provide
We may collect:
• Name
• Email address
• Phone number
• Date of birth
• Address
• Login details
• Booking and contact preferences
All information you provide must be accurate and up to date.
Payment Information
Payments are processed securely by Stripe and Square.
We do not store your full card details.
Privacy policies:
Stripe: https://stripe.com/gb/privacy
Square: https://squareup.com/gb/en/privacy
Social Media Logins
If you register using social media, we receive basic profile information from that platform.
We only use this data for account access and service delivery.
Information Collected Automatically
When you use our website, we may collect:
• IP address
• Browser type
• Device information
• Location data
• Pages visited and usage activity
This helps us maintain security, performance, and analytics.
How We Use Your Information
We process personal data to:
• Manage accounts and bookings
• Deliver gaming services
• Provide customer support
• Send service and admin updates
• Process payments and orders
• Send marketing communications, where consent is given
• Improve website performance
• Prevent fraud and maintain security
Legal Bases for Processing
Under UK GDPR and EU GDPR, we rely on:
• Consent
• Contractual necessity
• Legitimate business interests
• Legal obligations
• Vital interests
Sharing Your Personal Information
We may share data with trusted third parties including:
• Payment processors
• Analytics providers
• Marketing platforms
• Social media services
We never sell your personal data.
Cookies and Tracking Technologies
We use cookies to improve website functionality and user experience.
Details are available in our Cookie Policy.
Data Retention
We keep your personal data only as long as necessary.
Once no longer required, data is securely deleted or anonymised.
Data Security
We use appropriate technical and organisational measures to protect your data.
However, online data transmission cannot be guaranteed as fully secure.
Your Privacy Rights
Depending on your location, you may have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Withdraw consent
To exercise your rights, contact us directly.
Do Not Track Signals
We currently do not respond to Do Not Track browser signals.
Updates to This Privacy Policy
We may update this policy to remain legally compliant.
Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy, contact us:
GAMEGRID LTD
3 Clough Street
Hanley
Stoke on Trent
Staffordshire
ST1 4FB
Phone: 01782 906905
Managing Your Data
You may request to review, update, or delete your personal data at any time by contacting us directly.